Case Management

optimizingGREEN

Core capability for managing all aspects of case lifecycle from intake through disposition

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Maturity Score
85%
Strategic Importance
critical
Investment Priority
high
Sub-Capabilities
3

Sub-Capabilities

NameMaturityPerformance
Case IntakemanagedGREEN
Case AssignmentoptimizingGREEN
Case TrackingdefinedYELLOW

Supporting Systems

System NameTypeStatusCriticality
Case Management System
coreoperationalhigh
Document Management System
supportingoperationalmedium

Key Performance Indicators

KPI NameTargetActualStatus
Average Case Processing Time
30 days28 daysOn Track
Case Backlog
50 cases45 casesOn Track